- What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email email@example.com and we can look up this information for you.
- Why Is There A Pending Charge On My Account?
The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.
- Do you offer price adjustments?
In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped.
- Will my order arrive in one go?
It depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all the information of your tracking numbers.
- Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
-The card may have expired. Check that your card is still valid.
-You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
-You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
-Make sure you’re using the latest version of your web browser. Maybe because your browser has some kind of plug-ins installed. Please clear the cookies, restart the browser and then try again.
- What kinds of payments are accepted?
Please review our Billing Term And Condition for more information.
- Do you restock items that are sold out?
Absolutely, we restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at firstname.lastname@example.org.
- I forgot to add an item to my order or need to change my order. How do I do this?
Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can replace a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).
- What should I do if I never receive my order?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we’ll be happy to help.
- What payment methods do you accept?
Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits.